Digital Communication
The Email That Gets Answered in One Reply
I tracked my own inbox for a month once, out of curiosity, and found that the emails I answered in one reply had almost nothing...
Blog, page 3 of 4
Every article we have published, newest first. Guides, breakdowns, and the occasional disagreement with advice that gets repeated too often.
Digital Communication
I tracked my own inbox for a month once, out of curiosity, and found that the emails I answered in one reply had almost nothing...
Brand Messaging
A support team I worked with had a rule that every apology email had to include the phrase "we understand your frustration." It...
Brand Messaging
A startup I advised three years ago built its entire brand voice around one perfect tweet.
Media Relations
I spent nine years on the sending end of pitch emails before I ever sat with a reporter and watched their inbox in real time.
Media Relations
The worst statements I have ever seen written were written under deadline, forty minutes before a reporter's story went live,...
Public Speaking
Someone asks me this in nearly every first coaching session, usually with a small, embarrassed laugh, as though the question...