Communication Skills
What Gaming Voice Chat Teaches About Brevity
I managed a distributed engineering team for six years, and the best callout I ever heard on a work call was not on a work call...
Blog, page 22 of 24
Every article we have published, newest first. Guides, breakdowns, and the occasional disagreement with advice that gets repeated too often.
Communication Skills
I managed a distributed engineering team for six years, and the best callout I ever heard on a work call was not on a work call...
Communication Skills
A press secretary I once managed received the same note from me for three straight months: be more concise in briefings.
Communication Skills
An actor I trained alongside years ago had a reputation for being a wonderful listener on stage, the kind of scene partner who...
Digital Communication
A director I coached described her days accurately without meaning to: she said a six hour day of video calls left her more...
Digital Communication
I tracked my own inbox for a month once, out of curiosity, and found that the emails I answered in one reply had almost nothing...
Brand Messaging
A support team I worked with had a rule that every apology email had to include the phrase "we understand your frustration." It...