Communication Skills
How to End a Conversation Politely at Work or Events
You have been talking to the same person at a networking event for twenty minutes, your drink is empty, and there are three...
A meeting ends, everyone nods, and three days later two people are doing the same task while nobody is doing the one that mattered.
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Communication Skills
You have been talking to the same person at a networking event for twenty minutes, your drink is empty, and there are three...
Brand Messaging
Your website sounds warm and confident, your social posts sound playful, and then a customer emails about a late order and gets...
Workplace Communication
You need to announce a change to your team, and you already know how it will land: a few people will go quiet, one will push...
Public Speaking
You finish a sentence, the room goes quiet, and every instinct tells you to fill the silence with "so" or "um" or a nervous...
Media Relations
You said yes to a podcast interview, the recording is next Thursday, and you have no idea what the host will actually ask.
Digital Communication
Your colleague gets somewhere between 60 and 120 emails on a normal workday, and they decide which ones to open by reading a...
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Archive
Three people who have spent their careers on the sending end of a message, in press rooms, on stages and inside distributed teams, writing about what actually gets read, heard and believed. Every article carries a byline, and every byline links to everything else that person has written.