Communication Skills
What Farm Radio Updates Teach About Plain Language
My grandfather listened to the same farm radio broadcast every morning for forty years, a fifteen minute segment that covered...
Workplace and digital communication writer
Theo managed distributed teams across five time zones for most of a decade before he wrote a word about it. He is suspicious of any communication advice that was not tested on a team that was tired, behind schedule and reading a message at eleven at night.
Communication Skills
My grandfather listened to the same farm radio broadcast every morning for forty years, a fifteen minute segment that covered...
Digital Communication
My nephew once texted me a sentence I had to ask him to translate word by word.
Communication Skills
I managed a distributed engineering team for six years, and the best callout I ever heard on a work call was not on a work call...
Digital Communication
I tracked my own inbox for a month once, out of curiosity, and found that the emails I answered in one reply had almost nothing...
Brand Messaging
A support team I worked with had a rule that every apology email had to include the phrase "we understand your frustration." It...
Workplace Communication
I once ran a distributed team where the weekly status doc had eleven contributors and, according to the read receipts our tool...